Privacy Policy

Privacy Policy for PupperBalm

Last updated: 05/12/2025

At PupperBalm, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our Shopify store.

1. Information We Collect

Personal Information

When you visit or make a purchase on PupperBalm, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Payment information (processed securely by Shopify or your selected payment provider)
  • Phone number

Automatically Collected Information

When browsing our site, Shopify automatically collects:

  • IP address
  • Browser type
  • Device information
  • Pages viewed and browsing behavior
  • Cookies and similar tracking technologies

Order & Customer Data

To process your order, we store:

  • Products you purchase
  • Order total
  • Purchase history

2. How We Use Your Information

  • Process and fulfill orders
  • Communicate regarding your order or customer support
  • Improve our products and website
  • Personalize your shopping experience
  • Send marketing communications (with your consent)
  • Prevent fraud and maintain store security

3. Sharing Your Information

Shopify

Our store is powered by Shopify, which collects and stores data in accordance with its own privacy practices.

Third-Party Service Providers

We may share your information with:

  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Analytics and site performance tools

These providers only receive the information necessary to perform their services.

Legal Compliance

We may disclose your information when required by law or to protect our rights.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyze site traffic
  • Enable shopping cart and checkout functionality

You can manage cookie settings through your browser.

5. Data Retention

We retain personal information for as long as necessary to fulfill orders, provide services, and meet legal requirements. You may request deletion of your data at any time.

6. Your Rights

Depending on your location (e.g., EU, California), you may have the right to:

  • Access your personal data
  • Correct or update information
  • Request deletion
  • Opt out of marketing communications
  • Data portability
  • Object to certain types of processing

7. Security of Your Information

We use appropriate security measures to protect your information. However, no method of online transmission is completely secure.

8. Children’s Privacy

PupperBalm does not knowingly collect information from individuals under 13. If you believe a child has provided data, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can reach us at:

Contact Information:

Business Address:
Cloverfields
Gillingham
Dorset
SP8 4UP
United Kingdom

Email: Pupperbalm@gmail.com

Socials:
Instagram: @PupperBalm
TikTok: @PupperBalm