Shipping Policy
🇬🇧 United Kingdom Delivery
We ship all UK orders via Royal Mail Tracked services to ensure fast, reliable delivery straight to your door. All shipments include full tracking for peace of mind.
Standard Shipping: Royal Mail Tracked 48 — 2–3 business days (£3.99)
Express Shipping: Royal Mail Tracked 24 — 1–2 business days (£4.99)
Tracking: Provided for all UK orders with delivery updates
📦 Free UK Shipping Over £25
Orders over £25 qualify for FREE Standard Shipping (Royal Mail Tracked 48).
🇪🇺 Europe Delivery
We ship to major European countries using Royal Mail International Tracked for secure and reliable delivery.
International Tracked (Europe): 3–7 business days (£13.99)
Tracking included with delivery updates.
Please note: Customs duties or import taxes (if applicable) are the responsibility of the customer.
🇺🇸🇨🇦 North America Delivery (USA & Canada)
All orders are shipped via Royal Mail International Tracked.
International Tracked (USA & Canada): 6–10 business days (£17.99)
Full tracking provided from dispatch to delivery.
Customs fees or import duties may apply depending on your local regulations.
🌍 Rest of World
We also ship to selected international destinations worldwide.
International Tracked (Rest of World): 6–12 business days (£20.99)
Tracking included for all international shipments.
Delivery times may vary depending on destination country and customs processing.
📦 Order Processing & Handling
Orders placed before 4:00 PM (GMT) are processed and dispatched the same day. Orders placed after 4:00 PM are processed the next working day.
Handling time: 0–1 business days
Dispatch days: Monday–Saturday (excluding UK bank holidays)
📦 Delivery Notifications
Once your order has been dispatched, you’ll receive:
- A shipping confirmation email
- Your Royal Mail tracking number
- Live delivery updates as your parcel moves through the network
⏱ Delivery Delays
While Royal Mail typically delivers within the stated timeframes, occasional delays may occur due to customs clearance, weather, seasonal demand, or courier issues outside of our control. We appreciate your patience and understanding.
📍 Address Accuracy
Please ensure all shipping details are entered correctly at checkout. PupperBalm is not responsible for missing or delayed packages caused by incorrect or incomplete addresses.
🧾 Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
🧡 Need Help?
If you have any questions about your order or delivery, feel free to reach out:
Email: Pupperbalm@gmail.com