Terms & Services

Last updated: 05/12/2025

Welcome to PupperBalm. By accessing or making a purchase from our website, you agree to the following Terms & Services. Please read them carefully before using our site.

1. General Information

These Terms & Services apply to all users of the PupperBalm website, including browsers, customers, and anyone else accessing our content. By using our website, you represent that you are at least 18 years old or have permission from a legal guardian.

We reserve the right to update, modify, or replace any part of these terms at any time. Changes will be posted on this page.

2. Use of Our Website

You agree not to use our website or products for any unlawful or unauthorized purpose. You must not:

  • Violate any applicable laws or regulations
  • Upload or transmit any harmful code, malware, or destructive content
  • Attempt to gain unauthorized access to any part of the website or server
  • Misuse, copy, or replicate our content, images, or branding without permission

3. Product Information

We strive to provide accurate product descriptions and information. However, we do not guarantee that:

  • Product descriptions, images, or colors are always completely accurate or error-free
  • The website will always operate without interruption, errors, or delays
  • All information on the site is always current, complete, or up-to-date

We reserve the right to update product details, correct errors, change pricing, or modify availability at any time without prior notice.

4. Pricing & Payments

All prices listed on the PupperBalm website are in GBP (or otherwise stated currency) and may change without notice. By placing an order, you agree that:

  • You are authorized to use the payment method provided
  • Your payment information is true, accurate, and complete
  • You will pay the full amount of the order at checkout

We reserve the right to refuse or cancel any order, including those suspected of fraud, unauthorized activity, or violation of these terms.

5. Shipping & Delivery

Shipping times and costs will vary depending on your location and the chosen shipping method. Once an order has been dispatched, delivery times are outside of our direct control.

PupperBalm is not responsible for:

  • Delays caused by postal or courier services
  • Missing or undelivered packages due to incorrect addresses provided by the customer
  • Customs charges, duties, or import taxes on international orders

6. Returns, Refunds & Damaged Items

Due to the nature of skincare products, we cannot accept returns on opened tins. This policy helps us ensure product safety, quality, and hygiene.

If your product arrives damaged, defective, incorrect, or if you're unhappy for any reason, please contact us within 14 days of receiving your order. We will offer a refund or replacement, where appropriate, in line with our Return Policy (if you have this page, otherwise you can remove this link).

7. Personal Information & Privacy

Your submission of personal information through our store is governed by our Privacy Policy. By using our site, you acknowledge and agree to our data-handling practices, including:

  • Collection of necessary order and contact information
  • Secure payment processing through Shopify and approved payment providers
  • Use of cookies, analytics, and similar technologies to improve our services

8. Intellectual Property

All content on the PupperBalm website, including but not limited to text, logos, images, graphics, product names, and branding, is the property of PupperBalm and is protected by copyright and intellectual property laws.

You may not:

  • Copy, reproduce, or republish any content from this website
  • Distribute, sell, or exploit any of our materials for commercial purposes
  • Use our trademarks or branding without prior written consent

9. Limitation of Liability

PupperBalm shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to:

  • Allergic reactions or sensitivities to ingredients
  • Misuse or incorrect application of products
  • Losses arising from website downtime, technical issues, or errors
  • Delays or issues caused by third-party shipping providers

Our products are made with care using gentle ingredients, but every dog is different. We always recommend patch-testing a small amount before full use, especially on sensitive skin.

10. Governing Law

These Terms & Services are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Information

If you have any questions about these Terms & Services, please contact us:

Email: Pupperbalm@gmail.com
Business Address:
Cloverfields
Gillingham
Dorset
SP8 4UP
United Kingdom